Responsibilities

• Lead the UX design strategy within a cross-functional team. This includes planning, facilitation, analysis, and execution of design.
• Partner with the User Researcher and proactively seek out user feedback through interviews, observations, focus groups, and surveys to determine the long-term needs of the humans using our products and services.
• Facilitate workshops and design sprints with SMEs and stakeholders to align teams and ideate solutions.
• Synthesize research insights with user journey map, service design blueprints, wireframes, prototypes, etc.
• Support the user journey by eliminating pain points, reducing cognitive load, and simplifying the interactions between organization and the users of our products and services.
• Collaborate on product and service roadmap projects.
• Document the ROI of design through research and analysis to provide the product or service with the best experience while aligning to our overall business objectives. Define the quantitative key performance indicators that provide a clear picture of the experience of our users.
• Provide mental models for others to understand the implicit attitudes, behaviors and motivations of our users.
• Implement and evolve the Design System quality standards and guidelines in collaboration with the design team.
• Understand the intersection of design thinking, agile, lean, and systems thinking; explain these concepts to others, and teach new concepts when necessary.
• Teach and facilitate design principles throughout the organization and mentor more junior UX designers.